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    D. Implementation / transition plan

    https://bidhiveacademy.com/wp-content/uploads/2019/08/4D.mp4 Example Question: Please provide a draft Project / Program Management Plan, tailored to [customer] that includes as a minimum: implementation approach, Transition-In Plan, phases,…

    C. Project / program management approach

    https://bidhiveacademy.com/wp-content/uploads/2019/08/4C.mp4 Example Question:  Describe your organisation’s approach to ensuring appropriate and adequate resources are available for the delivery of the products / services if a…

    B. Customer service or account management

    https://bidhiveacademy.com/wp-content/uploads/2019/08/4B.mp4 Getting Started Customer service or account management This response should include details of how you will manage and service the customer’s account, including the…

    A. Service model

    https://bidhiveacademy.com/wp-content/uploads/2019/08/4A.mp4 Example Question:  Describe your organisation’s proposed service delivery model for delivering the deliver the products, services and/or works including how you propose to: use…