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    Home > LESSON 4. Service or account management model

    D. Implementation / transition plan

    https://bidhiveacademy.com/wp-content/uploads/2019/08/4D.mp4 Example Question: Please provide a draft Project / Program Management Plan, tailored to [customer] that includes as a minimum: implementation approach, Transition-In Plan, phases,…

    C. Project / program management approach

    https://bidhiveacademy.com/wp-content/uploads/2019/08/4C.mp4 Example Question:  Describe your organisation’s approach to ensuring appropriate and adequate resources are available for the delivery of the products / services if a…

    B. Customer service or account management

    Getting Started Customer service or account management This response should include details of how you will manage and service the customer’s account, including the key…

    A. Service model

    https://bidhiveacademy.com/wp-content/uploads/2019/08/4A.mp4 Example Question:  Describe your organisation’s proposed service delivery model for delivering the products or services, including how you propose to: use employees and subcontractors…